Policy and Guidance

Mobile, WhatsApp and email are shared only between the two members of a proposal, once the other member has accepted it and our team has approved it. No other member can see them.

• Registration fee: PKR 2,500, valid for 12 months or 10 proposals, whichever comes first.
• Pay by bank transfer or EasyPaisa through our payment page, then upload your deposit slip (up to 2 MB) or enter your EasyPaisa reference number on your dashboard. Please also send a photo of the slip on WhatsApp to 03338384820.
• We verify payments against our records, normally the next day, and then mark you as a Verified Member.
• All fees paid are non-refundable.

• Only Verified Members can send proposals. Men may propose to women and women to men.
• You can have one proposal at a time. While a proposal is open, neither of you can send or receive another.
• The other member has 7 days to accept or decline. If they do not answer, the proposal lapses automatically and both of you are free again.
• Every proposal you send uses one proposal from your balance, even if it is declined or lapses. A proposal you withdraw before it is accepted or declined is returned to your balance.
• You can withdraw a proposal at any time before it is accepted or declined, and you may propose to the same member again later.
• If a proposal is declined, you cannot propose to each other again.
• When a proposal is accepted, our team reviews it. After approval, both of you can see each other's mobile, WhatsApp and email. We encourage you to get in touch. Postal addresses stay private.
• Both of you stay unavailable for other proposals while the proposal is active, and your profiles show “Member is in proposal process.”

• After a proposal is accepted, either of you can choose Disagree With Proposal. Our team will contact both of you and review the request.
• Until our team approves the request, both of you remain unavailable for other proposals.
• If the request is approved, you are both free again, one proposal is deducted from the balance of each member who asked, and you can never propose to each other again.
• If the request is not approved, the proposal stays active.

• If no disagreement is raised within 15 days of our approval, an “Engagement Done” button appears for both of you.
• One of you marks the engagement as done and the other verifies it. Our team then approves it.
• Engaged members stay visible in search with an engagement ribbon and cannot receive proposals. You will be invited to rate our service.

• We remind you 7 days before your term ends and when you have one proposal left. The Renewal Fee option then appears on your dashboard.
• The renewal fee is PKR 2,000. Pay it, upload your slip or EasyPaisa reference, and our team approves it.
• Your new term and proposals start on the day we approve your renewal. Unused proposals are added to your new balance if you renew while your membership (including a 10-day grace period after it ends) is still valid.
• After the grace period, or when your proposals run out, your profile becomes a Guest Member profile until you renew. A proposal already in progress carries on normally.

We may block a member who is not using the service seriously or respectfully, for example by uploading explicit or obscene images, entering vulgar or offensive content, or giving false information. A blocked member is hidden from search, cannot use the dashboard, and cannot be unblocked.

• Photos are visible only to Verified Members. Mobile, WhatsApp and email are shared only after a proposal is approved. Postal addresses are never shared.
• We delete records permanently when they are no longer needed: registrations that never paid after 18 months, memberships that ended or were last engaged over 12 months ago, and blocked accounts at any time. Deletion removes your registration data, photo and payment slips.

Members cannot edit their registration after submitting it. If you made a mistake, email us at info@jalway.pk and we will correct your profile.